Do you offer a price promise?

Yes. We promise to beat any of our competitor’s prices. The product must be identical, in stock and available for immediate delivery.

Why do you show your prices excluding VAT.

The decision to exclude vat from our prices has not been an easy one to make. We have found that many door websites exclude the vat from their prices in order to make the goods look cheaper! We have received a large amount of phone calls from customers who are under the wrong impression that these websites are cheaper than ours. In the interest of fairness we now exclude the vat from our prices so that we can be seen to be competing with these other websites. If the situation changes we will of course once again include the vat in all our prices. We are sorry about any inconvenience this may cause.

Do you offer a delivery Service?

Yes, see price guide.

CLICK HERE FOR - DELIVERY PRICE GUIDE

Hardware, Locks etc

There will be a £10 minimum delivery charge added if only hardware is ordered.

N.B. If you require multiple handles etc it is financially beneficial for you to order them all at once.

You may of course collect the goods from our distribution centre in Liverpool if you prefer.

We will contact you when we have the goods in stock and give you a delivery date.

Delivery can take up to 4 weeks*.

*THE MAJORITY OF OUR PRODUCTS CAN BE DELIVERED WITHIN 10 DAYS (IF THE PRODUCT IS IN STOCK AND DOES NOT NEED TO BE SPECIALLY ORDERED).

Most of our products are delivered using our own vehicles to prevent damage. We are able to send smaller products such as handles and locks etc by carrier.

If you want to use a carrier of your choice, you do so at your own risk. Unfortunately we are not able to accept any claims for damage caused by your carrier.

Hardware will come with Free delivery when placed with your door order.

*Due to some of the remote locations in Scotland, Cornwall and Norfolk, we may have to hold your order until we have other deliveries in your area. We apologize for any inconvenience this may cause.

We advise very strongly that fitting should not be arrange for the same day as delivery as we can not guarrantee a time of delivery due to traffic conditions etc.

Are your doors solid oak, pine, hardwood etc?

All our timber doors are solid not hollow apart from our moulded hardboard range.

One piece solid timber doors have not been available from all the major importers/ suppliers for many years now.

Some websites describe their doors as solid timber. The doors may have strips of timber covered with a veneer. This is technically solid timber but it is not one piece timber.

It is normal for doors to be made from engineered components. This means that the doors will be a veneer of oak, hardwood, pine etc. over a composite core which may consist of any of the following; Timber, MDF or Chipboard. There is a possibility of other materials being used.

Constructing doors like this gives the door more stability, as they are less prone to problems that one piece timber doors have, such as twisting & bowing.

The other important reason for this is there is less waist and therefore it is kinder to the environment.

How can I pay for my order?

We accept the following credit and debit cards:-

• Visa Credit
• MasterCard
• Maestro
• Visa Debit
• Solo
• Electron

How do you deliver my doors etc?

We prefer to deliver your doors via our own vehicles as some of the doors are very heavy and can easily be damaged.

Your hardware may arrive by outside carrier.

If you arrange for a carrier to collect and deliver your door(s) you do so at your own risk!

Click here to view our delivery prices and schedules.

Is my Door a standard size?

There are many standard sizes. The most common are 78 x 27, 78 x 30 which account for over 80% of all sales, although there are up to 12 different sizes available in some ranges of doors.

Can you cut the door to size for me?

We have over 30 years experience selling doors and have found that reducing a door in size prior to fitting may cause you a problem as some frames are not exactly square. It is very important that the joiner cuts or planes the door for a perfect fit.

Can you paint or stain my door for me?

Yes (the prices are on the website). Please allow up to 3 weeks on top of the standard delivery time.

Does the door price include the furniture?

The door price does not include any furniture unless stated.

How much can be removed from the sides, top and bottom of the door before it affects the warranty?

Most manufacturers recommend that you do not remove more than ¼” from the sides, ¾” from the top and 1” from the bottom. This may vary so if you are unsure contact us.

Do we offer a fitting service?

It is not possible for us to offer a fitting service at this time.

How do I measure my doors?

The easiest way to find out what size doors you require is to measure the doors that are already in place. Do not forget to measure every door as many homes have different size doors. Do not forget to measure the thickness.

Do your glazed doors come with toughened safety glass?

All glass in our glazed doors is toughened to BS6206(A) safety standards.

What is the difference between doors with Dowelled construction to that of doors with Mortice and Tenon construction?

Dowelled Hardwood doors are manufactured from kiln dried timber and are jointed using fluted dowels and modern adhesives.

Mortice & Tenon doors are manufactured from select kiln dried timber, and are constructed using traditional Mortice & Tenon joints (A HOLE CUT INTO A PIECE OF TIMBER TO RECEIVE A PROJECTION TENON) and modern adhesives.

What does raised moulding mean?

Raised Mouldings are a separately carved or machined beading fixed to the face of a door.  Raised Mouldings make the door look deeper and more elegant.

How do I stain/varnish or paint my door?

The best way to prepare your door is to rub the door down with wire wool (or fine sandpaper) until it is smooth to the touch. Apply the first coat of stain. Wait until it is completely dry then rub the door down gently. Repeating this first procedure. Apply another coat. Keep doing this until you are happy with the finish. It should take 3 to 4 coats of stain or varnish.

When painting the doors you must rub the door down until it is smooth to the touch. Apply at least 2 coats of primer then 2 coats of paint.

We do not recommend the use of clear varnish on hardwood doors are it can exaggerate the difference in the grain and colours of the natural timber.

Important Information

1.   For Exterior Doors both front and rear surfaces, the sides and both top and bottom edges and any cut outs (locks, letter plates, hinges etc) must be treated with a minimum of three coats of a proprietary branded finished or paint suitable for this purpose.

2.   For Interior Doors both front and rear surfaces, sides and both top and bottom must be treated with a minimum of 3 coats of micro-porous proprietary branded finish of the equivalent, suitable for this product.

Timber is a naturally grown product subject to changes due to variations of humidity and temperature. It is therefore vital that particular attention be paid to the top and bottom edges where the grain is most exposed and where moisture can easily penetrate causing swelling, splitting and warping. Open joints can occur if these areas are not properly treated.

Please note that timber is a natural product therefore there may be differences in shading between the styles, top rail, base rail and panels etc. We recommend that premium quality Varnish and stain be used. We do not recommend the use of dyes. We do not recommend that clear varnish is applied to any hardwood product, as this will exaggerate the differences.

Oils, dyes and waxes (unless Osmo Polyx®-Oil- microporus is used) must not be used as they provide inadequate protection and there use will invalidate your warranty

ALL EXTERNAL DOORS (INCLUDING FOLDING AND SLIDING DOORS) THAT ARE SUPPLIED FULLY FINISHED MUST BE RETREATED AT LEAST EVERY TWO YEARS (ONCE A YEAR IF CLEAR VARNISH IS USED). FAILURE TO DO SO WILL INVALIDATE YOUR WARRANTY.

In the interest of environmental concerns and improved performance products may contain mixed timber of various species with veneered finish. Panels are either laminated timber or MDF with a veneered overlay.

How do I care for my Door Furniture?

Regular cleaning with a moist cloth or regular dusting are the only maintenance needed. Do not use abrasive compounds or metal polish.

Is your timber from a sustainable source?

We endeavour to use factories that use timber from sustainable forests. All our pine doors are stamped FSC proving that they are from sustainable sources.

What is our Environmental Policy?

Our Environmental Policy is as follows:

• To be fully compliant with all relevant environmental legislation associated with the Company’s activities
• Wherever and whenever economically practicable, to endeavour to use environmentally safe materials
• Where feasible, to strive towards the continual reduction of all waste streams, to air, water and land
• Wherever commercially viable, to recycle and reuse any materials that would otherwise go to landfill
• To regularly monitor energy usage in order to reduce overall consumption
• To communicate the policy internally and place it in the public domain

To establish and regularly review all environmental objectives in respect of this policy.