FAQ's - Frequently Asked Door Questions
Do you offer a price promise?
Yes. We promise to beat any of our competitor’s prices. The product must be identical, in stock and available for immediate delivery.
3D Secure - Varified by Visa etc- What is it?
The 3-D Secure™ protocol was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants. The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance
Do you offer a delivery Service?
Yes, see price guide.
CLICK HERE FOR - DELIVERY PRICE GUIDE
Hardware, Locks etc
There will be a £10 minimum delivery charge added if only hardware is ordered.
N.B. If you require multiple handles etc it is financially beneficial for you to order them all at once.
You may of course collect the goods from our distribution centre in Liverpool if you prefer.
We will contact you when we have the goods in stock and give you a delivery date.
Delivery can take up to 4 weeks*.
*THE MAJORITY OF OUR PRODUCTS CAN BE DELIVERED WITHIN 10 DAYS (IF THE PRODUCT IS IN STOCK AND DOES NOT NEED TO BE SPECIALLY ORDERED).
Most of our products are delivered using our own vehicles to prevent damage. We are able to send smaller products such as handles and locks etc by carrier.
If you want to use a carrier of your choice, you do so at your own risk. Unfortunately we are not able to accept any claims for damage caused by your carrier.
Hardware will come with Free delivery when placed with your door order.
*Due to some of the remote locations in Scotland, Cornwall and Norfolk, we may have to hold your order until we have other deliveries in your area. We apologize for any inconvenience this may cause.
We advise very strongly that fitting should not be arrange for the same day as delivery as we can not guarrantee a time of delivery due to traffic conditions etc.
Are your doors solid oak, pine, hardwood etc?
All our timber doors are solid not hollow apart from our moulded hardboard range.
One piece solid timber doors have not been available from all the major importers/ suppliers for many years now.
Some websites describe their doors as solid timber. The doors may have strips of timber covered with a veneer. This is technically solid timber but it is not one piece timber. Doors of this nature are referered to "Solid Core".
It is normal for doors to be made from engineered components. This means that the doors will be a veneer of oak, hardwood, pine etc. over a composite core which may consist of any of the following; Timber, MDF or Chipboard. There is a possibility of other materials being used.
Constructing doors like this gives the door more stability, as they are less prone to problems that one piece timber doors have, such as twisting & bowing.
The other important reason for this is there is less waist and therefore it is kinder to the environment.
How can I pay for my order?
We accept the following credit and debit cards:-
- Visa Credit
- Visa Debit
How do you deliver my doors etc?
We prefer to deliver your doors via our own vehicles as some of the doors are very heavy and can easily be damaged.
Your hardware may arrive by outside carrier.
If you arrange for a carrier to collect and deliver your door(s) you do so at your own risk!
Click here to view our delivery prices and schedules
.Do you stock all doors in every size?
Due to the huge range of styles and sizes we are not able to stock all doors in every size. Therefore the majority of our doors are special order.
Is my Door a standard size?
There are many standard sizes. The most common are 78 x 27, 78 x 30 which account for over 80% of all sales, although there are up to 12 different sizes available in some ranges of doors.
Can you trim the door to size for me?
We have over 30 years experience selling doors and have found that reducing a door in size prior to fitting may cause you a problem as some frames are not exactly square. It is very important that the joiner cuts or planes the door for a perfect fit.
Can you paint or stain my door for me?
Yes (the prices are on the website). Please allow up to 2-3 weeks on top of the standard delivery time.
Does the door price include the furniture?
The door price does not include any furniture unless stated.
How much can be removed from the sides, top and bottom of the door before it affects the warranty?
Most manufacturers recommend that you do not remove more than ¼” from the sides, ¾” from the top and 1” from the bottom. This may vary so if you are unsure contact us.
Do we offer a fitting service?
We can only offer a fitting service in the Merseyside area. If you require your Door(s) to be fitted please contact our Jamaica Street Store 0151 709 0187.
How do I measure my doors?
The easiest way to find out what size doors you require is to measure the doors that are already in place. Do not forget to measure every door as many homes have different size doors. Do not forget to measure the thickness.
Do your glazed doors come with toughened safety glass?
All glass in our glazed doors is toughened to BS6206(A) safety standards.
What is the difference between doors with Dowelled construction to that of doors with Mortice and Tenon construction?
Dowelled Hardwood doors are manufactured from kiln dried timber and are jointed using fluted dowels and modern adhesives.
Mortice & Tenon doors are manufactured from select kiln dried timber, and are constructed using traditional Mortice & Tenon joints (A HOLE CUT INTO A PIECE OF TIMBER TO RECEIVE A PROJECTION TENON) and modern adhesives.
What does raised moulding mean?
Raised Mouldings are a separately carved or machined beading fixed to the face of a door. Raised Mouldings make the door look deeper and more elegant.
How do I stain/varnish or paint my door?
The best way to prepare your door is to rub the door down with wire wool (or fine sandpaper) until it is smooth to the touch. Apply the first coat of stain. Wait until it is completely dry then rub the door down gently. Repeating this first procedure. Apply another coat. Keep doing this until you are happy with the finish. It should take 3 to 4 coats of stain or varnish.
When painting the doors you must rub the door down until it is smooth to the touch. Apply at least 2 coats of primer then 2 coats of paint.
We do not recommend the use of clear varnish on hardwood doors are it can exaggerate the difference in the grain and colours of the natural timber.
Oils (which includes Dainish Oil), dyes and waxes (unless Osmo Polyx®-Oil- microporus is used) also yacht varnish must not be used as they provide inadequate protection and their use will invalidate your warranty!
WARNING - ALL DOORS MUST BE FULLY TREATED BEFORE HANGING - FAILURE TO DO SO WILL INVALIDATE YOUR WARRANTY.
1. For Exterior Doors both front and rear surfaces, the sides and both top and bottom edges and any cut outs (locks, letter plates, hinges etc) must be treated with a minimum of three coats of a proprietary branded finished or paint suitable for this purpose.
2. For Interior Doors both front and rear surfaces, sides and both top and bottom must be treated with a minimum of 4 coats of micro-porous proprietary branded finish of the equivalent, suitable for this product.
Timber is a naturally grown product subject to changes due to variations of humidity and temperature. It is therefore vital that particular attention be paid to the top and bottom edges where the grain is most exposed and where moisture can easily penetrate causing swelling, splitting and warping. Open joints can occur if these areas are not properly treated.
Please note that timber is a natural product therefore there may be differences in shading between the styles, top rail, base rail and panels etc. We recommend that premium quality Varnish and stain be used. We do not recommend the use of dyes. We do not recommend that clear varnish is applied to any hardwood product, as this will exaggerate the differences.
Oils, dyes and waxes (unless Osmo Polyx®-Oil- microporus is used) must not be used as they provide inadequate protection and there use will invalidate your warranty
A weather bar must be used on all external doors (with the exception of folding sliding doors).
(Johnstone's quick dry satin woodstain states than 2 or more coats need to be applied. Please note that at least 3-4 coats must be applied to all veneered doors as two coats will not offer adequate protection and will not seal the door properly. If you use only 2 coats you will invalidate your warranty.)
ALL EXTERNAL DOORS (INCLUDING FOLDING AND SLIDING DOORS) THAT ARE SUPPLIED FULLY FINISHED MUST BE RETREATED AT LEAST EVERY TWO YEARS (ONCE A YEAR IF CLEAR VARNISH IS USED). FAILURE TO DO SO WILL INVALIDATE YOUR WARRANTY.
In the interest of environmental concerns and improved performance products may contain mixed timber of various species with veneered finish. Panels are either laminated timber or MDF with a veneered overlay.
How do I care for my Door Furniture?
Regular cleaning with a moist cloth or regular dusting are the only maintenance needed. Do not use abrasive compounds or metal polish.
Is your timber from a sustainable source?
We endeavour to use factories that use timber from sustainable forests. All our pine doors are stamped FSC proving that they are from sustainable sources.
What is our Environmental Policy?
Our Environmental Policy is as follows:
- To be fully compliant with all relevant environmental legislation associated with the Company’s activities
- Wherever and whenever economically practicable, to endeavour to use environmentally safe materials
- Where feasible, to strive towards the continual reduction of all waste streams, to air, water and land
- Wherever commercially viable, to recycle and reuse any materials that would otherwise go to landfill
- To regularly monitor energy usage in order to reduce overall consumption
- To communicate the policy internally and place it in the public domain
To establish and regularly review all environmental objectives in respect of this policy.
Cookies and personal data
Regulation 6 covers the use of electronic communications networks to store information, eg using cookies, or gain access to information stored in the terminal equipment of a subscriber or user.
Although devices which process personal data give rise to greater privacy and security implications than those which process data from which the individual cannot be identified, the Regulations apply to all uses of such devices, not just those involving the processing of personal data.
Where the use of a cookie type device does involve the processing of personal data, service providers will need to make sure they comply with the additional requirements of the Data Protection Act 1998 (the Act). This includes the requirements of the third data protection principle which states that data controllers must not process personal data that is excessive. Where personal data is collected, the data controller should consider the extent to which that data can be effectively processed anonymously. This is likely to be particularly relevant where the data is to be processed for a purpose other than the provision of the service directly requested by the user, for example, counting visitors to a website.
Confidentiality of communications and spyware
It should be remembered that the intention behind this Regulation is also to reflect concerns about the use of covert surveillance mechanisms online. Here, we are not referring to the collection of data in the context of conducting legitimate business online but the fact that so-called spyware can enter a terminal without the knowledge of the subscriber or user to gain access to information, store information or trace the activities of the user and that such activities often have a criminal purpose behind them.
Information to be provided
Cookies or similar devices must not be used unless the subscriber or user of the relevant terminal equipment:
(a) is provided with clear and comprehensive information about the purposes of the storage of, or access to, that information; and
(b) has given his or her consent.
The Regulations are not prescriptive about the sort of information that should be provided, but the text should be sufficiently full and intelligible to allow individuals to clearly understand the potential consequences of allowing storage and access to the information collected by the device should they wish to do so. This is comparable with the transparency requirements of the first data protection principle.
The Regulations state that once a person has used such a device to store or access data in the terminal equipment of a user or subscriber, that person will not be required to provide the information described and obtain consent (and discussed above) on subsequent occasions, as long as they met these requirements initially. Although the Regulations do not require the relevant information to be provided on each occasion, they do not prevent this.
Responsibility for providing the information and obtaining consent
The Regulations do not define who should be responsible for providing the information and obtaining consent. Where a person operates an online service and any use of a cookie type device will be for their purposes only, it is clear that that person will be responsible for complying with this Regulation.
Exemptions from the right to refuse a cookie
The Regulations specify that service providers should not have to provide the information and obtain consent where that device is to be used:
- for the sole purpose of carrying out or facilitating the transmission of a communication over an electronic communications network; or
- where such storage or access is strictly necessary to provide an information society service requested by the subscriber or user.
In defining an 'information society service' the Electronic Commerce (EC Directive) Regulations 2002 refer to 'any service normally provided for remuneration, at a distance, by means of electronic equipment for the processing (including digital compression) and storage of data, and at the individual request of a recipient of a service'.
The term 'strictly necessary' means that such storage of or access to information should be essential, rather than reasonably necessary, for this exemption to apply. However, it will also be restricted to what is essential to provide the service requested by the user, rather than what might be essential for any other uses the service provider might wish to make of that data. It will also include what is required to comply with any other legislation the service provider might be subject to, for example, the security requirements of the seventh data protection principle.
Where the use of a cookie type device is deemed 'important' rather than 'strictly necessary', those collecting the information are still obliged to provide information about the device to the potential service recipient and obtain consent.
Wishes of subscribers and users
Regulation 6 states that consent for the cookie type device should be obtained from the subscriber or user but it does not specify whose wishes should take precedence if they are different. There may well be cases where a subscriber, for example, an employer, provides an employee with a terminal at work along with access to certain services to carry out a particular task, where to effectively complete the task depends on using a cookie type device. In these cases, it would not seem unreasonable for the employer’s wishes to take precedence. However, it also seems likely that there will be circumstances where a user’s wish should take precedence. To continue the above example, an employer’s wish to accept such a device should not take precedence where this will involve the unwarranted collection of personal data of that employee.
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