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Returns and Cancellations

Returns and Cancellations

*We are now offering a 30 day money back guarantee returns policy.

If your order has already been dispatched or delivered you will need to follow our returns procedure.

If the door is returned to us we will offer you a full refund as long as you have contacted us by email. You will receive a full refund providing you have returned the goods to us within 30 days of receiving them. If we receive the product and it is not in the same condition we sent it or it has missing components we will charge you for the cost of the missing components.

We will make the refund no later than 14 days after the day we receive the goods. We will refund through the same payment system that was used for your purchase. If an exchange of goods is required we will charge again for delivery at the full rate.

If you have decided that the goods aren't what you wanted and you change your mind, then you are responsible for returning your goods to us. In this instance, you would be responsible for the cost of returning the item to us. We recommend all customers return goods using a fully insured service, to cover yourself in case of loss or damage, if the goods are damaged in transit when being returned, then we will be unable to offer a refund. We are able to advise on a selection of courier services (below) which you can use in order to get the items back to us. Please contact us if you're not sure who to use.

If we paint, stain or prime a door for a customer we will not accept the return of the product unless there is a fault or damage that has been reported with 48 hours of receiving the door.

*Please note we can only accept items if they are in their original packaging, which must be undamaged. Also the items themselves must not be damaged. You must also send us your return request in writing by email. We will not be able to accept returns after 14 days if the item(s) have been specially ordered.